01

Pinpoint the location

Record the address and exact sidewalk panel, trail, platform, room, stair, playground feature, transit area, or public-building space.

02

Identify control

A city, county, state, district, transit authority, property manager, event organizer, or contractor may control different parts of a site.

03

Preserve changing evidence

Photograph the feature and surroundings when safe. Keep witnesses, reports, weather, lighting, event records, communications, and the agency contacted.

04

Ask about special procedures

Government immunity, claim presentation, and notice periods vary. Ask a licensed lawyer promptly to identify the correct entity and current procedure.