Trip status
Preserve whether the app was offline, available, matched, approaching pickup, or carrying a passenger. Receipts and screenshots can anchor the timeline.
Uber, Lyft, taxi, and app-based trips
Passenger injuries, crashes involving a rideshare vehicle, and airport pickup or drop-off incidents can turn on trip status and overlapping insurance.
Start with health, safety, and a clean record
Get appropriate medical help and follow emergency instructions. Write a dated account of what you observed, keeping facts separate from conclusions. Save original files and add later corrections as dated notes rather than replacing your first record.
Build the investigation map
Roadway setting
Airport staging areas, hotel entrances, event zones, and curbside pickup points may add property controllers, contractors, or public bodies.
Insurance layers
Separate the driver’s personal policy, platform coverage tied to trip status, other vehicles, and any passenger or household coverage.
Evidence that may clarify what happened
Save the receipt, app screenshots, driver and vehicle details, messages, pickup location, report number, photos, witness details, and every insurance contact.
What may change: App screens, trip histories, platform messages, pickup-zone video, and vehicle data should be preserved in their original form.
Availability varies. Do not delay seeking advice because a report or record has not arrived, and do not obtain private information improperly.
People and organizations to identify
The drivers and vehicle owners may be relevant. Platform coverage can depend on whether the app was off, available, awaiting a passenger, or carrying one.
Questions for Injury Law Firms
Ask how app status will be confirmed, which policies may apply, what platform records should be preserved, and who will coordinate multiple claims.
Also ask who will supervise the work, how updates are delivered, how fees and expenses are calculated, and what you might owe if there is no recovery.
Open the firm comparison worksheet →Related places where injuries happen
General information only. The law, deadlines, insurance, and available claims depend on the facts and jurisdiction. Read the editorial standards and review history.